FAQ

All out hot tubs come fitted with the most energy efficient technologies on the market and can cost on on average less than a cup of coffee per day! This can vary depending on your utility supplier and usage. The timer features on our hot tubs can also be used to run your hot tub more economically as well as option of adding an Air Source Heat Pump or Wi-fi Control Unit. Additionally all models come with a Fully Thermally Insulated Lockable Hard Cover.

These Terms and Conditions are the standard terms for the sale of goods by My Wee Hot Tub Ltd, trading as My Wee Hot Tub, a private limited company registered in Scotland under number SC667030 and relate solely to Rotospa Hot Tubs. Shell Warranty – Lifetime. My Wee Hot Tub warrant the shell against water loss to the customer arising from structural failure only. My Wee Hot Tub warrant the shell surface against water loss arising from defects in materials, including cracks, blisters and peeling. Shell damage due to chemical misuse will void this lifetime warranty. All warranties apply from the date the RotoSpa is delivered to the original purchase customer only. Electrical Equipment and Plumbing – 2 years. My Wee Hot Tub warrant all major spa components – specifically, the pumps, the heater, the control system including heater tube, air blower and LED Light against malfunction arising from defects in materials and workmanship, for a period of 2 years to the customer. Includes parts and onsite labour necessary for repair in the first 12 months. The following 12 months is parts only. Leaks from pump and heater unions and any errors relating to air locks are expressly excluded from the warranty. All warranties apply from the date the RotoSpa is delivered to the customer. Other Spa Components – 1 year. My Wee Hot Tub warrant all other spa components including, topside control unit, diverter cap, air control cap, cover clips, Ozone and jet inserts against malfunction arising from defects in material and workmanship for a period of 12 months to the customer. Includes parts, labour and travel costs. All warranties apply from the date the RotoSpa is delivered to the customer. Spa Cover Warranty – 1 year My Wee Hot Tub warrant the spa cover against defects in material and workmanship for a period of 12 months to the customer. The spa cover must be maintained as per the care instructions. The warranty specifically excludes the cost of carriage All warranties apply from the date the RotoSpa is delivered to the customer. Headrests and Drinks Tray Warranty. My Wee Hot Tub warrant that the headrest pillows and Drinks Tray to be free from defects in material or workmanship on delivery to the customer. Fading, discolouration, and scratches are all considered to be normal wear and tear. Splits and rips are considered misuse of the user and is strictly void in any warranty claim. Spa Filter Warranty. My Wee Hot Tub warrant that the spa filter element to be free from defects in material or workmanship on delivery to customer. Trim and Panelling Warranty. My Wee Hot Tub warrants spa trim and wood effect panelling to be free from defects in materials and workmanship at the time of delivery. Conditions of Warranty. All warranties apply to the original customer only, at the original address that the spa was installed. Your limited warranty does not include the cost of shipping parts back to RotoSpa Limited, or to an authorised repair agent for assessment. This warranty does not include costs incurred by the use of a non-authorised engineer. Customers must gain written consent from My Wee Hot Tub before instructing any engineer not authorised by us. The warranty will be void if it is found that none genuine authorised Rotospa parts have been used in any repair during the warranty period. In all cases My Wee Hot Tub has the sole responsibility for determining the cause and nature of a fault. My Wee Hot Tub's decision is final. My Wee Hot Tub reserve the right to provide a replacement spa of equivalent value if we deem it to be necessary. In such a circumstance the customer shall be responsible for the cost of moving and installing the new spa into position and transportation. This limited Warranty covers spas manufactured by RotoSpa Limited and supplied directly by My Wee Hot Tub to residential retail customers. Warranty begins on date of delivery to person or company purchasing directly from My Wee Hot Tub. Any RotoSpa hot tub that is delivered outside of the UK Mainland is subject to a strict “parts only” warranty with the aforementioned time limitations. My Wee Hot Tub will provide replacements for faulty parts once diagnosis has been carried out (where possible) and photographic or video evidence of the fault has been sent to My Wee Hot Tub. It is the customer’s responsibility to arrange for the parts to be fitted at their expense. My Wee Hot Tub will be unable to arrange engineer’s visits to repair hot tubs outside of the UK Mainland. Performance. The customer must report any discovered fault to My Wee Hot Tub within 10 days of the fault occurring. A My Wee Hot Tub representative will then diagnose the fault over the telephone and may suggest a number of possible solutions for the customer to attempt. If the fault cannot be resolved after these suggestions, My Wee Hot Tub will then send out an engineer. If the warranty card is returned and you are in your second year of warranty cover (not covered by the manufacturer) and an engineer is sent out, payment of a travel and on-site labour charge will be required from the customer. The customer will be solely responsible for the cost of any parts, travel and the engineer’s onsite labour charge should the fault not be determined as a warrantied failure. Warranty claims are and will only be up to the value the RotoSpa was purchased at. (Pricing excludes price paid for delivery and any optional extras) Exclusions. All warranties hereunder are void if the spa has been subject to chemical misuse or chemical imbalances, water quality from supply (hard/soft water) alterations or modifications not authorised by My Wee Hot Tub, attempts to repair the spa not authorised by My Wee Hot Tub incorrect use of the spa including but not limited to running the spa dry or filling the spa up incorrectly, leaving the hot tub uncovered or exposed to direct sunlight when empty, electrical installation by a non-qualified electrician, ice in the spa, incorrect winter preparation, or commercial use. No part of the spa is warranted against chemical damage. This includes but is not limited to deposits of lime scale on the spa shell or on spa components or corrosion of spas components/shell/plumbing work etc. Correct chemical use is the sole responsibility of the customer. Spa covers are not warranted against damage caused due to failure to maintain the spas water chemistry, foam insert damage or breakages due to obvious signs of heavy objects being placed on top of the spa cover, ripped handles or any tears to the vinyl. The spa shell and components are not covered against any defects which may occur as a result of the customer not using the cover while the spa is not in use. This warranty does not cover damage arising from the use of unauthorised sanitisers and chemicals. Damage to headrest pillows reported beyond the day of delivery will not be covered under warranty. Headrest pillows are to be removed from the spa when not in use. Damage to filter elements reported beyond the day of delivery will not be covered under warranty. This warranty is only held against brand new spas, those that are purchased second hand or used are subject to alternative warranty. My Wee Hot Tub has the right to void any warranty given if the goods are used for anything other than normal purposes. Disclaimer. My Wee Hot Tub will not be liable for loss of use of the spa, or any incidental expenses incurred as a result of the repair or replacement of the spa. This includes but is not limited to permanent decking or surroundings, flooring, any other fixtures, chemical loss, water loss or filter loss. Cost of installation, removal and or shipping is not covered by this limited warranty, in the event that My Wee Hot Tub considers it necessary to remove the spa to a place of repair or that the spa or shell be replaced, any costs of the spa removal and replacement landscaping, decking, fencing, and/or structural removal, alteration and/or replacement or other costs of providing access to the spa will rest with the owner. No warranty is provided on any dealer provided accessories. Any repairs or replacement parts fitted or supplied during the warranty period shall assume as its warranty only the remaining portion of the warranty on the original product. Strictly manufacturing faults and defects only. Travel and labour are not included and these costs are to be met by the customer. Important Notice. The spa and all its equipment must be fully accessible to enable any warranty work to be carried out. If access to any equipment is restricted as a result of the installation, My Wee Hot Tub reserves the right to make additional charges to cover extra time spent undertaking any works. All Warranties. All warranties apply from the date the RotoSpa is delivered to the customer. Changes to Terms and Conditions. We may from time to time change these terms and conditions without giving notice but we will use our reasonable endeavours to inform you as soon as is reasonably possible of any change. Law and Jurisdiction. These terms and conditions and the relationship between My Wee Hot Tub Ltd and you which shall be governed and construed in accordance with the law of Scotland N.B. This My Wee Hot Tub warranty is valid only when the customer has returned the warranty validation certificate within 30 days of delivery as indicated by us. Otherwise all electrical and plumbing components warranty reduces to 12 months only.

This warranty is provided by My Wee Hot Tub Ltd (“us” or “we”) to you as the original purchaser of the portable spa (the “Spa”). This document tells you what to do if there is a problem with your Spa, how you are covered if your Spa is defective, and other important information. Please read it carefully. 5 Years on Spa Shell Structure: The spa shell structure is warranted against water loss due to defects in materials or workmanship for five (5) years from the original date of delivery. 1 Year on Spa Shell Surface: The acrylic spa shell is warranted against cracking, blistering or de-laminating due to defects in materials or workmanship for one (1) year from the original date of delivery. Surface checking is not included. 2 Year on Spa Plumbing: Spa fittings and plumbing are warranted against leaks due to defects in materials or workmanship for two (2) years from the original date of delivery. 2 Years on Standard Spa Equipment: Electronic Spa Control Systems, Jet Pump(s), Circulation Pump and Heater. The spa equipment systems are warranted against failure due to defects in materials or workmanship for two (2) years from the date of delivery. 2 Year on Ozone Generator: The ozone generator is warranted against failure due to defects in materials or workmanship for one year from the original date of delivery. 1 Year on Blower: The blower is warranted against failure due to defects in materials or workman ship for one year from the original date of delivery. 2 Year on Audio and Video System Components: The factory installed audio and video components (i.e. power supply, stereo topside, IR sensor, cables, wires, etc.) are warranted against failure due to defects in materials or workmanship for two (2) years from the original date of delivery. 2 Year on L.E.D.’s: The factory installed L.E.D.’s are warranted against failure due to defects in materials or workmanship for two (2) years from the original date of delivery. 2 Year on Spa Cabinet: The spa cabinet is warranted to be free of defects in materials or workmanship for two (2) years from the original date of delivery. Normal wear or appearance is not included. This warranty does not include damage caused in delivery, variations in colour, wear or appearance, as all wood reacts differently to environmental conditions. Please be aware that damage to panels incurred by misuse is not warranted. 90 Days on Spa Pillows and Filter Box: Pillows and filter box are subject to water chemistry variation and are warranted for ninety (90) days from the original date of delivery. 2 Year on Jets: This is to cover manufacturing defects, this does not cover jets failing due to lack of maintenance and poor water chemistry. Spa Covers: Spa covers are warranted to be free of defects in materials and workmanship for a period of two (2) years on vinyl and one (1) year on foam core. Please be aware that damage to covers incurred by misuse is not warranted. Spa Accessories: The spa accessories are warranted by the accessory manufacturer and are specifically excluded. Please see the respective product manufacturer’s warranty for details. The following applies to all of the warranties listed above: Extent of this warranty. This warranty is non-transferable and only the original purchaser of the Spa may rely on it. This warranty begins on the date of delivery of the Spa, but in no event later than one year from the date of purchase. This warranty terminates immediately if prior to the expiration of the relevant warranty period the following occurs: • Any transfer of Spa ownership; • If the spa is installed or relocated to Northern Ireland, the Scottish Highlands,Scottish Islands, Isle of Man, Isle of Wight, Scilly Isles, Jersey and Guernsey, the warranty will cover the parts only and not the labour. Customers will need to arrange for their own hot tub servicing and maintenance locally Limitations on this warranty: Except as described above, this warranty does not cover defects or damage to your spa due to: • Normal wear and tear; • Improper installation; • Alteration without prior written consent from us (alteration includes but is not-limited to any component or plumbing change, or electrical conversion); • Accidents or acts of God; • Misuse or abuse; • Commercial or industrial use; • Use of an accessory not approved by us; • Failure to follow the Manufacturer’s Pre-Delivery Instructions or Owner’s Manual; and/or Any repairs/installations made or attempted by anyone other than our authorized representatives. Please contact us for a list of manufacturer approved accessories. Disclaimers: Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable la ws relating to the protection of your personal information, we are not legally responsible for any losses that: (a) were not foreseeable to you at the time you purchased the Spa; or are business losses or would be considered as losses to non-consumers.

Absolutely! At My Wee Hot Tub, our range of hot tubs are ideal for the modern day garden. Each model comes in a variety of shapes and sizes to cater for your needs and budget. With us you can choose the colour of your hot tub & also the outer shell from our selected range. You also have the option of upgrading your hot tub with an Air Source Heat Pump or our wifi control unit for ultimate relaxation and the best energy saving features on the market.

This ultimately depends if you fill your hot tub with hot or cold water. If filled from hot tap, our hot tubs will be ready straight away. If filled from cold, a hot tub can take anywhere from 8 to 12 hours to heat in the summer and 16 to 20 hours in the winter both depending on the outside ambient temperature. Alternatively any Hot Tub, fitted with an Air source heat pump can heat in a fraction of the time! Please contact us for more information.

Our chemical starter kit is the perfect accessory for maintaining your water and can be purchased with any Hot Tub.

Upon delivery we ensure your Hot Tub is correctly placed then positioned at your desired location. We then provide a Setup Guide and demonstration at the Install which covers everything from operating your hot tub to maintaining your water. We'd also be happy to answer any questions you may have. (Please note, a Crane may be required if there is insufficient access in order to position your hot tub)

We require minimum 1m Width and 2m in Height in order to carry out the delivery with our equipment. Alternatively if you do not have these requirements, a Crane may be required in order to position your hot tub. We recommend positioning your hot tub on a solid flat base, i.e concrete, patio or decking. We recommend avoiding placing your Hot Tub on grass.

We cannot provide you with a Crane, however we can help you source one. Costs can vary depending various factors such as the height of your house, distance from the curbside to the hot tubs final position as well as the type of crane. We will inform you prior to delivery if a Crane is required.

All RotoSpa are built with a commando plug fitted. Please note: For use with a 13amp water proof 3 pin socket in most domestic properties, a conversion cable will be required. This can be purchased directly from ourselves via our Optional Extras. The benefits of a 2KW 13 amp plug and play are the practicalities and reduced up front costs. If you choose to upgrade to a 3KW Heater from our Optional Extras you will require a certified electrician to hardwire your hot tub. The Olympus series models offers a combination of both 13AMP and 32AMP to choose from depending on your requirements and budget.

Yes, we can arrange a quote for you via one of our external electrical partners should you require any works associated with your hot tub

Yes absolutely! Although, we no longer operate a Showroom, we offer customers a unique option of a Try Before You Buy or alternatively we can arrange for you to see our stock in person. Contact us today for further information!