My Wee Hot Tub – Hot Tub Hire Terms & Conditions

1. Booking & Payment

A booking is confirmed once email confirmation is issued and confirmed by the customer.
Full payment must be made on the evening of the setup.

2. Delivery & Collection

Customers must ensure there is suitable access for delivery and collection and remove any obstacles.
If delivery cannot be completed due to restricted access, unsafe conditions, or inaccurate information provided by the customer, additional charges may apply.
My Wee Hot Tub are not responsible for any damage caused due to in-sufficient access
Someone aged 18 or over must be present to accept delivery and collection unless stated otherwise.

3. Customer Responsibilities

During the hire period, the customer agrees to:

Keep the hot tub filled with water at the correct level.
Keep the power switched on at all times.
Keep the insulated cover on when the hot tub is not in use.
Follow all operating and safety instructions provided.
Ensure children are supervised by a responsible adult at all times.
Prevent pets from entering or damaging the hot tub.
Not move, dismantle, or tamper with the equipment.

4. Safety

The customer acknowledges that:

Use of the hot tub is entirely at their own risk.
Alcohol consumption may increase the risk of injury or drowning.
People who are pregnant or have heart conditions, diabetes, high or low blood pressure, or other medical conditions should seek medical advice before using the hot tub.
No diving, jumping, climbing, or rough play is permitted.
Glass bottles or glassware must not be used in or around the hot tub.

5. Electrical Supply

The customer must provide a suitable outdoor weather proof electrical socket or have the hot tub plugged into a socket internally.
Extension leads must not be disconnected during the hire period.
The hot tub must remain connected to the power supply continuously.

6. Damage & Cleaning

The customer is responsible for any loss or damage caused during the hire period beyond normal wear and tear.

Additional charges may apply for:

Burns, cuts, punctures, or tears.
Damage caused by misuse or negligence.
Missing accessories.
Excessive cleaning due to fake tan, excessive oils, glitter, food, drinks, or other contaminants.
Damage caused by pets.

7. Water Quality & Chlorine

The hot tub is cleaned, treated and sanitised using Chlorine based products to maintain water hygiene.

The customer agrees:

To inform us before the hire of any known chlorine allergy or sensitivity affecting anyone using the hot tub
Follow all instructions for water treatment and shower before using the hot tub.
Not to add any chemicals, soaps, bubble bath, bath bombs, oils, or cleaning products to the water.
Not to allow excessive dirt, grass, sand, or debris into the hot tub.
If the water becomes contaminated and requires draining, cleaning, and refilling, additional charges may apply.

8. Gazebo Hire & Severe Weather

The hot tub may be used in most weather conditions. However, My Wee Hot Tub reserves the right to delay or cancel delivery where severe weather would make delivery unsafe. No refunds will be given for weather during the hire period unless My Wee Hot Tub is unable to deliver the equipment. Where a gazebo is included as part of the hire, customer safety is our priority.

My Wee Hot Tub reserves the right not to supply a gazebo if high winds or severe weather are forecast before or during the hire period.
If weather conditions deteriorate during the hire, the customer must stop using the gazebo immediately and lower or dismantle it (where instructed) to prevent injury or damage.
Gazebos must not be used during strong winds, storms, or any other hazardous weather conditions.
Customers must not attempt to re-erect or use the gazebo until weather conditions are safe to do so.
My Wee Hot Tub accepts no liability for injury, loss, or damage resulting from the failure to follow these instructions.
No refund will be provided if a gazebo cannot be supplied or must be removed due to adverse weather, as this decision is made solely in the interests of safety.
Customers are responsible for any damage to the gazebo caused by misuse, failure to follow safety instructions, or leaving the gazebo erected during high winds after being advised to lower it.

9. Cancellations

Cancellations within 48 hours of delivery may be charged the full hire fee.

10. Equipment Failure

In the unlikely event of equipment failure, the customer must contact My Wee Hot Tub immediately.

We will make every reasonable effort to repair or replace the equipment as soon as possible. Where this is not possible, compensation will be limited to an appropriate refund for the affected hire period.

11. Liability

My Wee Hot Tub accepts no responsibility for:

Injury resulting from misuse of the equipment.
Loss or damage to personal belongings.
Power failures beyond our control.
Delays caused by severe weather, traffic, or other circumstances outside our reasonable control.

Nothing in these terms excludes liability for death or personal injury caused by negligence or any other liability that cannot legally be excluded under UK law.

12. Right to Refuse Hire

My Wee Hot Tub reserves the right to refuse delivery or terminate the hire without refund if:

The equipment is being misused.
The terms and safety instructions are not being followed.
The equipment is considered to be at risk of damage.

13. Privacy

Any personal information collected during the booking process will only be used to administer your booking and will be handled in accordance with applicable UK data protection legislation.

14. Acceptance

By confirming your booking, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Hot Tub Hire T&Cs